About Us

MacArthur Water Gardens has been serving your pond needs since 1998! We specialize in pond and water garden filtration, pumps, UV sterilizers, complete pond filtration systems as well as fish food and other necessities.  

We have countless experience in dealing with all of the different systems, pond designs and unique situations and are also very experienced in dealing with fish / Koi disease as well as overall pond health.  Feel free to contact us for a phone consultation or email response... we are always happy to help!

SHIPPING INFORMATION:

Most items are shipped within 48 business hours, unless it is a special order or custom filtration system.  We try to ship many items within 24 hours, however during the spring season it may take slightly longer.

RETURN POLICY:

All returns and order cancellations after shipment are subject to a 20% restocking fee.  Original shipping charges will not be credited.

All return shipping costs are the responsibility of the customer in the event of a return.  All returns must be approved with a Return Authorization (RA) prior to shipping back.  Any equipment which has been used and/or tested in the water is not eligible for return credit, including but not limited to pumps, UV Clarifiers, bulbs, vacs, filters and the like.  Special orders are non returnable and non refundable as are water conditioners, foods, books, videos, aquatic plant liquids, tubing and replacement filter pads and media.

All custom manufactured or custom assembled equipment orders cancelled after 3 days, including but not limited to Aquabead/AlphaOne Plus systems and filters, Aquadyne products, Zap Pure sterilizers, and the like will be subject to a 15% cancellation fee.  If you are unsure about a custom part of piece of equipment please reach out for assistance prior to placing an order.

All orders which are cancelled before shipping out from our warehouse are subject to a 5% processing fee for handling the credit card transactions.  All orders which have been sent with Free Shipping and are then returned will be subject to that shipping fee charged back to buyer making return.

Returns and return requests must be made within 30 days of purchase.  Please call or email us first, before returning any product or products.  All returns must have a pre-approved return authorization (RA) before being shipped back.